Queue management

Queue management

Bring order to chaos with our dedicated queue management solutions. Queue management is an integral part of creating happy customers. When you are able to provide a great experience, there is a higher probability they will recommend your organization.

Whenever we deploy a social robot, we first analyze the guest journey together by creating a rich picture of all the touch points with your organization. Then we suggest improvement opportunities. Some are purely process based, why are you still providing people with a ticket print-out for example? And others include a more interactive experience for your guests.

Together we make sure the available technological solutions are tailored to your specific needs. Naturally, we make sure the solution caters to all target audiences. For example, all spoken text is shown as subtitles as well.

 

Beyond the check-in kiosk

Real and personal attention with a social robot

Contactless communication

Voice based interactions are the preferred interaction style, tablet as backup only

Pro-active approach

Our social robot pro-actively approaches and engages with your guests

We’d love to hear from you.

Whether you have a question about features, trials, pricing, need a demo, or anything else, our team is ready to answer all your questions.

You are cordially invited to visit us in Amsterdam. You can experience Pepper’s hospitality firsthand. Also, you have the opportunity to meet our family of robots and their human colleagues.

Robots as a Service

WELBO provides social robots as a service (RAAS). You benefit from a full-service solution which includes the latest hardware, robot configurations, dashboard & API access, unlimited roadmap driven innovation and service, by phone, online and on-site.

Customer First Service

Every social robot comes with customer first service, free training to get your personnel up to speed. We are here to support you.

Innovation

All the cloud-based software running on our robots will be automagically updated to the latest version. Based on your feedback we continue to add new features and as we do, you can try them instantly.

Subscription Based

We offer robots for a monthly fee, no upfront investments required. No hidden costs. Our robots are basically like an actual employee. And, they are always happy.

Integrations

Through data integrations, the robot conversations can be personalized even further. Also, we can reach your staff if attention is required. Integrations with key systems are already in place and if needed, we’ll create another one.

Tailored implementation approach

Simple. Flexible. Intelligent. The WELBO platform offers you everything you need to deliver intuitive and engaging experiences. Together, we’ll tailor the interaction to your specific needs.
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We’d love to hear from you.

Whether you have a question about features, trials, pricing, need a demo, or anything else, our team is ready to answer all your questions.

You are cordially invited to visit us in Amsterdam. You can experience Pepper’s hospitality firsthand. Also, you have the opportunity to meet our family of robots and their human colleagues.

ISO certified

Your organization belongs to the vanguard that considers social robots in the interaction with its guests and employees. WELBO is proud to offer a service that takes the guest and employee experience to a higher level.

WELBO has been supplying social robot solutions since 2016. Based on our experience, we are well aware of the importance of the careful handling of personal data.

To further improve the handling of personal data, and in anticipation of the new General Data Protection Regulation (AVG) that came into effect on May 25, 2018, WELBO has been ISO27001 certified since July 2017.

ISO 27001 is the international standard in the field of Information Security Management Systems (ISMS). It describes how a certified management system for information security is realized. This secures confidential data more effectively, reducing the chance of unauthorized access. With the ISO27001 certification, WELBO demonstrates commitment and compliance to globally recognized best practices and we show that information security is a top priority in our business operations.

WELBO is a Softbank Robotics partner

SoftBank Robotics designs and manufactures interactive and friendly robots. Their aim since the beginning of the adventure has been to make robots accessible to all so that they become daily companions: “The Power of Robotics to Benefit Humanity”.

In the space of less than 10 years, Softbank has become the leader of the humanoid robot market. More than 25,000 SoftBank Robotics robots – NAO and Pepper – are used in more than 70 countries, in various sectors, ranging from retail to tourism, health and education.

SoftBank Robotics (SoftBank Group) currently employs more than 500 people at its offices in Tokyo, Paris, San Francisco, Boston and Shanghai.

WELBO is the only certified Softbank Robotics partner in the Netherlands.