How to keep data safe in the age of social robots

Your organization might be considering using social robots in the interaction with it’s guests and employees. WELBO is proud to offer a service that takes the guest and employee experience to a higher level.

WELBO has been supplying business software solutions since 2016. Based on our experience, we are well aware of the importance of the careful handling of personal data.

To further improve the handling of personal data, and in anticipation of the new General Data Protection Regulation (AVG) that came into effect as per May 25 2018, WELBO has been ISO27001 certified since July 2017.

ISO 27001 is the international standard in the field of Information Security Management Systems (ISMS). It describes how a certified management system for information security is realized. This secures confidential data more effectively, reducing the chance of unauthorized access. With the ISO27001 certification, WELBO demonstrates commitment and compliance to globally recognized standards and we show that information security is a top priority in our business operations.

Personal data processing is essential for service

In order to make sure the robot knows which guests are to be expected it is important to know their names. In order to adjust the conversation style it is important to glean certain aspects of the person in front of it; is it a man or a woman? A child or an adult? In which language does this person prefer to communicate. The key reason to deploy social robots is to provide a social experience where the robot adjusts to the user instead of the other way around. In order to do so, personal data has to flow through the software. The robot uses its camera feed and distance sensors to ‘know’ a person is in front of it. The video feed is also used to determine whether the guest is looking at the robot or at another person. All this sensor data is used on the spot and typically not stored. 

Cloud computing is a threat and an opportunity

Our ‘robot brain’ runs entirely in the cloud. As a result we are able to diagnose remotely and easily deploy software updates as well. Another benefit of cloud computing is that we are able to swap the robot hardware and maintain the content and artificial intelligence that’s built into our software. 

In the past there have been discussions about running the software on premise versus in the cloud. Some people were concerned about the safety of the cloud and preferred to have software run on premise. 

Actually, advanced cloud computing has enterprise level security built in and is often much more secure than vulnerable local on premise solutions. Naturally, it is imperative that the software has additional security protocols and the organization has the appropriate controls to safeguard information. 

Social robots are more secure than paper-based solutions

By installing our application and using guest management system, you can ensure your guest details are captured correctly. In fact, you can register your guests by inviting the robot to the meeting as well in your calendar application (e.g. Outlook or Google Calendar) . Guest details will be automatically captured in the system.  

Finally, you are able to remove old-fashioned and insecure paper-based check-in solutions from your reception areas. 

Let us know if you have any questions related to personal data and the GDPR…

Social robots capture data and personal data is processed in order to make the robots do their job. In today’s ever more interconnected world, putting appropriate controls in place to make sure you and your customers’ data is safe is more important than ever. Do let us know if you have questions on how to ensure privacy and security through the use of social robots. 

We’d love to hear from you.

Whether you have a question about features, trials, pricing, need a demo, or anything else, our team is ready to answer all your questions.

You are cordially invited to visit us in Amsterdam. You can experience Pepper’s hospitality firsthand. Also, you have the opportunity to meet our family of robots and their human colleagues.

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